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Submitting evidence guidance
1. Footwear
Sizing issue
Correct size tag but does not fit
- Foot length
- Sole length
Incorrect size tag
- Size tag
Incorrect color: Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
The product is damaged, dented, or no longer in its original state:
The product received by the customer is damaged, and the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
Product is not up to customer's expectations:
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
False advertising (DCMA): Ads showing products from other brands
- Product photos
- False advertisement photo (must include our store's logo and link)
Part of the order is missing:
The number of items received does not match the order placed and the order is not split to send
-Photos of all products received in the package
2. Clothes
Sizing issue
Correct size tag but does not fit
- Size tag sewn into the product
- Measurement photos with a ruler based on the size guide
Incorrect size tag
- Size tag sewn into the product
Incorrect color: Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
The product is damaged, dented, or no longer in its original state:
The product received by the customer is damaged, and the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
Product is not up to customer's expectations:
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
False advertising (DCMA): Ads showing products from other brands
- Product photos
- False advertisement photo (must include our store's logo and link)
Part of the order is missing:
The number of items received does not match the order placed and the order is not split to send
Photos of all products received in the package
3. Electronic products, household products
Incorrect color:
Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
Poor quality product, doesn't work
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
The product is not damaged but not functioning
- For example: camera cannot record, memory card cannot be inserted, hair iron is not hot, etc.
- A clip clearly shows the issue during use (for electronic product, it must show that the product is fully charged or plugged into a power source)
The product is damaged, dented, no longer in its original state:
The product received by the customer is damaged, the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
False advertising
Ads showing products are from other brands (DMCA, brand name, design)
- Product photos
- False advertisement photo (must include our store's logo and link)
Products that falsely advertise their functions, features
- A clip clearly shows the issue during use (for electronic product, it must show that the product is fully charged or plugged into a power source)
- False advertisement photo (must include our store's logo and link)
Part of the order is missing
- Photos of all products received in the package
Frequently Asked Questions
Where can I use the Crystal Hair Eraser?
Anogg™ Crystal Hair Eraser is safe to use on knuckles, arms, legs, chest, back and bikini area. However, we suggest not to overuse or rub too hard.
NOTE: If you have sensitive skin, try it on your arms/legs first before you use it on other delicate parts.
*We don’t recommend using the Crystal Hair Remover on your underarms and due to the skin being uneven and wrinkly. These areas are very prone to product overuse and overpressure.
*We don’t recommend using the Crystal Hair Remover on your underarms or face as your skin on those areas are thin and delicate.
Does the friction cause darkness?
No, it actually improves your complexion by removing dead skin.
When is the best time to use the eraser?
It is best to use after bath.
How often can I use it?
This varies for everyone. Some are comfortable using it 1-2 times a week. Others prefer once every 2 weeks. Adjust accordingly based on the tolerance of your skin.
I have strawberry skin, will this work for me?
It will! It actually improves the appearance of strawberry skin or razor bumps that you usually get from waxing and shaving.
How do I clean Anogg™ Crystal Hair Eraser?
Every after use, clean your Anogg under running water and brushing off any debris: hair, dead skin, etc. Store in a dry place.
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Safety precautions found at ANOGG.COM must be read before use. In case of discomfort, discontinue use immediately. Note that all content and resources provided on our website are not medical advice nor should they be used as a substitute for professional medical treatment. For medical concerns and/or emergencies, consult your health care provider and emergency services immediately.